This page describes the support arrangements for LG Inform VfM profiles.

User support

For operational or data-related queries, please contact the LG Inform support team Monday to Friday, 9.00am to 5.30pm (excluding public holidays):

Your email will be logged and acknowledged within the hour.

Further contact FAQs


Who can I contact if I have a question about a metric or want a new one included?

If you have a question about a metric or data you can either ask it on the LG Inform Knowledge Hub group or you can send an e-mail to the LG Inform team at

You can also suggest metrics or service areas where you would like to see more data, again this can be done through the Knowledge Hub group or by e-mailing the team. We cannot, and do not plan to enter all data requested as it would become unwieldy. Wwe will consider all requests and see which would be the most beneficial to users.

Is there anyone can I speak to who can walk me through the system?

The LG Inform team can be reached at If you have any particular question / comment about the site, please share them on the Knowledge hub group so everyone can benefit from the answers.